One of the key challenges our retail customers find is collecting and managing the huge amount of correspondence they have with their suppliers and customers. Retailers often have hundreds if not thousands of suppliers, and this amounts to a huge number of invoices, price changes and temporary specials they receive per year. This is often matched, if not exceeded by the transactions made by their customers, which often amounts to a massive amount of paperwork and other documentation which needs to be processed by Accounts Payable. Retail organisations also face unique challenges with Human Resources, as they often have employees on many different types of contract. Additionally due to the larger turnover and larger amount of staff in retail organisations, there are often regulatory requirements to keep and store everything from employment documents, payslips, and termination records for a number of years.
To combat the masses of unstructured data which retailers have to deal with, a document management system is the only way. Whilst most retailers will ask their suppliers to work within their EDI system, the reality is that for most businesses, there will still be a large amount of correspondence and even invoices arriving from various locations, from Mail to Fax to Email
A well implemented and maintained document management system can automate all the repetitive and mundane work, allowing your organisation’s staff to focus on more valuable tasks, and enabling them to be more productive.