Consider the current state of health of your content management system. Many organisations cannot afford a full service suite from a 'Tier 1' provider, and have systems which have been acquired over time and integrated, some better than others, to do a job. Over time this can slowly build up to quite a cache of programs, configurations and dependencies between areas of the business that need to work together.
If it was just that you had one system for Imaging, another for workflow, another for content storage and one more for web content, life would be pretty easy. But the reality is that every system is built for a specific task, and has limitations. This means you might need a small add on program to do a backup, to move files around or run a script to do some matter of conversion. This starts to become a complicated system, and while that is not a problem in itself, it can become one if you have staff turnover or a lack of proper documentation.
As everybody knows, the solution does not lie with throwing away everything you have and replacing it with a brand spanking new single behemoth to handle everything. Whilst in theory this is fantastic and would probably aid in lowering the overall complexity and risk of an implementation and any system maintenance which comes with it, there are some things which aren't practical when we are dealing with reality. The other catch is that very few businesses can afford this kind of investment, especially at one time.
In order for a system to work efficiently, the most advisable route is almost always simplicity. The simpler you can build a solution, both in terms of system and business architecture; the simpler it will be to support. But keeping anything simple these days is much easier said than done. Just trying to make people keep proper documentation on changes can be next to impossible.
Documation does not claim to solve these problems in a day, but what we are able to do is conduct a thorough investigative check on your systems. This involves our highly experienced consultants interviewing your staff and contractors for processes and methods, with the aim of ensuring you are receiving not only the most possible value from your investment, but also seeing if any of the complexity can be reduced by a different approach, or newer technology.What we call a "Healthcheck" is an in-depth analysis of the system, where we take time to understand the inner workings of the system, and overall get to a very high level of detail with not only our findings but also our recommendations. Please note that this requires not only Documation consultants, but also an investment in time by your staff; however, the benefits of an insight by a fresh pair of eyes can be significant. Our recommendations could either extend the life of an aging system by many years, or advise you on new technology which may bring a very quick return on investment.