Most organisations have several high value, business critical operations; systems which, if they slow down, or even go down completely, can significantly impact the organisation’s bottom line. The challenge with maintaining these systems is that the knowledge required to maintain and support them can be not only hard to find, but also very expensive to hold onto.
Whilst managing all your systems can cost an exorbitant amount, by choosing Documation to manage your most critical processes, you can be sure that the most experienced consultants are attending to your system, and more often than not fixing incidents before your users even log them.
These are full support, service level agreement driven contracts that we can provide to the entirety, or a part of, the customers system, to give them peace of mind and assurance that at least one part of the business doesn’t need to keep them up at night any longer.
The reality is that customers don’t need support 9-5, 5 days a week. They need support when something goes wrong, and then maybe not for up to a month after that. By engaging Documation to provide a Service Level Agreement contract for your businesses critical systems, you’re generally paying much less than you would for fulltime resources, and you’re paying for support by Senior Consultants and Architects who have many years of field expertise.
We won’t send in a junior consultant to learn on the job. We will send you consultants who understand the systems, and can get started right away.